Customer Service

Note: Please note, under Florida's very broad public records' law, email communications to and from JTA officials are subject to public disclosure.

General Information 

JTA Administration

121 W. Forsyth St., Suite 200
Jacksonville, FL 32202
Phone (904) 630-3181
Fax (904) 632-5218

JTA Website

www.jtafla.com

MyJTA app

General (904) 632-3800

Technical (704) 837-8066

Registered Agent

Cami D. Haynes, Esq
Assistant Vice President/ Safety & Compliance Officer
(904) 630-3181
chaynes@jtafla.com

121 West Forsyth St, Suite 200
Jacksonville FL 32202 

Skyway Subcommittee

skywayfeedback@jtafla.com

Lobby Hours

Monday to Friday 8 a.m. 5 p.m.

Mailing Address

P. O. Drawer "0"
Jacksonville, FL 32203

Customer Service Center

(Fixed Route-buses and Trolleys)

(904) 630-3100
TDD (904) 630-3191

Monday to Friday  5:30 a.m. to 8:30 p.m.
Saturday  8 a.m. to 5 p.m.

Community Shuttle Reservation Line

(904) 598-8724
Monday to Saturday 6 a.m. to 7 p.m. 
Sundays and Holidays Closed

Rosa Parks Transit Station

Ticket/Cashier Window
Monday to Friday 6 a.m. to 6 p.m.

Senior/Reduced Fare STAR Cards

Monday to Friday 8 a.m. 5 p.m.

Contact Customer Service

Customer Comment Forms

JTA Paratransit Services

100 N. Myrtle Ave
Jacksonville, FL 32204

(904) 265-6999
TDD (904) 636-7402

Hours

Daily (including weekends and holidays) 8 a.m. to 5 p.m.
View Locator Map

Ride Request/Commuter Shuttle

(904) 598-8760
TDD (904) 636-7402

Lost and Found

(904) 630-3189
8 a.m. to 5 p.m.


Public Records Request

How To Send a Public Records Request | Email Cami Haynes, publicrecords@jtafla.com

 

Contact: Web Administrator

If you have a comment or concern, please complete the form below or send an email to customer-svc@jtafla.com

 

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