Customer Service

Note: Under Florida's very broad public records' law, email communications to and from JTA officials are subject to public disclosure.


General Information 

Lobby Hours: Monday – Friday, 8 am – 5 pm
Monday to Friday:  5:30 am – 8:30 pm
Saturday:  8 am – 5 pm

Fixed Route-buses and Trolleys: (904) 630-3100
Florida Relay: (800) 955-8771

Website: www.jtafla.com

Additional Contact Information

JTA Administration

Address
121 W. Forsyth St., Suite 200
Jacksonville, FL 32202

Phone: (904) 630-3181
Fax: (904) 632-5218


MYJTA App Concerns

General: (904) 632-3800
Technical: (704) 837-8066 

Mailing Address:
P. O. Drawer "0"
Jacksonville, FL 32203


Community Shuttle Reservation Line

Phone: (904) 598-8724
Monday – Saturday 6 am – 7 pm 
Sundays and Holidays: Closed


Rosa Parks Transit Station

Ticket/Cashier Window: Monday – Friday, 6 am – 6 pm
Senior/Reduced Fare STAR Cards: Monday – Friday, 8 am – 5 pm


JTA Paratransit Services

Address:
100 N. Myrtle Ave.
Jacksonville, FL 32204

Phone: (904) 265-6999
Florida Relay: (800) 955-8771

Hours: Daily (including weekends and holidays) 8 am – 5 pm
View Locator Map


Ride Request / Commuter Shuttle

Phone: (904) 598-8760
Florida Relay: (800) 955-8771 


Lost and Found

Phone: (904) 630-3189
Hours: 8 am – 5 pm 


2015 Customer Survey Results

Fixed Route
Connexion  


Public Records Request 

Safety & Compliance Officer:
21 West Forsyth St, Suite 200, Jacksonville FL 32202  

How To Send a Public Records Request
Email customer-svc@jtafla.com.

Contact: Web Administrator


Contact Customer Service

If you have a comment or concern, please complete the form below or send an email to customer-svc@jtafla.com.