About JTA


The Jacksonville Transportation Authority, an independent state agency serving Duval County, has multi-modal responsibilities. JTA designs and constructs bridges and highways and provides varied mass transit services. These include express and regular bus service, community shuttles for a neighborhood ride, a downtown Skyway monorail, the Trolley service, the Stadium Shuttle for various sporting events at Jacksonville Stadium, Paratransit for the disabled and elderly, and Ride Request on-demand services.

JTA has a challenging role serving the largest city in the continental U.S. in terms of landmass. An integrated transportation network is a critical element in any community to properly manage growth, provide mobility and offer a good quality of life. 

Vision Statement

Universal access to dynamic transportation solutions

Mission Statement

To improve Northeast Florida’s economy, environment and quality of life by providing safe, reliable, efficient and sustainable multimodal transportation services and facilities.

Core Values

JTA exists to serve its customers and community. We are a strategic, market-driven, innovative, and results-focused organization and we succeed as a team through:

  • Professional Excellence
  • Personal Integrity
  • Fiscal Responsibility
  • Accountability for Our Work
  • A Safe Work Environment
  • Transparency to the Public
  • Continuous Improvement

We treat our customers and colleagues with dignity and respect.

JTA Goals

Safety and Security

Ensure safety and security throughout the transportation system and in 
the Authority work environment

Employee Success

Strengthen workforce through professional development opportunities that enhance knowledge, skills and leadership abilities

Customer Satisfaction
Deliver a superior and reliable customer experience

Financial Sustainability
Ensure long-term financial sustainability

Organizational Efficiency and Effectiveness
Attain the highest level of agency performance

Advance transportation solutions that support environmental goals and are mindful of the context of our community

Transformative Mobility Solutions
Deliver innovative transportation choices providing accessible mobility throughout the community

Read more about JTA's historical achievements over the past 50 years.